Scoop's Reports

Tele-Scoop is our very own roving telephone reporter.  He regularly casts his critical eye over some of the best and worst telephone practices within the UK.

Scoop's offers light hearted commentaries of his experiences.  He also provides expert and insightful analysis on key areas of quality as well as practical tips for improvement.

Read Scoop's report on his shopping trip to Sainsbury's:

Read Tele-Scoop's report on his experience with telephone technical support: