Telephone Sales

10 phrases to avoid when making sales calls

Avoiding the word "Just"
http://teleconsultancy.blogspot.com/2011/03/one-word-to-avoid-when-making-outbound.html

Outbound Call Introductions
The importance of having a statement of intent in your outbound introductions:

Quote Follow up Calls
For advice on how to make effective quote follow up calls:
http://teleconsultancy.blogspot.com/2011/03/advice-quote-follow-up-call.html